Pat Muenzen, PhD
Dr. Patricia (Pat) Muenzen has 30+ years consulting with industry groups and professional organizations to develop standards-informed and research-supported education, training, and assessment initiatives.
Most recently, Pat spent 8 years with ACT ‘s Credentialing and Career Services group. She spent the bulk of her career with Professional Examination Service, a non-profit devoted to ensuring sound credentialing practices for sponsors of professional licensure and certification programs.
She has conducted numerous job/practice analysis and competency modeling studies to guide curriculum, assessment, and career development for professions at the national and global level. Additional areas of expertise include research design, qualitative and quantitative data collection and analysis, process facilitation, item writing and examination development, and the development of career frameworks and professional evaluation rubrics.
Pat earned a BS in Psychology from Brown University, a MA in General Psychology from Stony Brook University, and a PhD in Industrial/Organizational Psychology from Walden University.
Pat is a longtime volunteer in the credentialing industry. In 2024, she was recognized with the Leadership Award from the Institute for Credentialing Excellence.
Carla Caro, MA, ICE-CCP
Carla Caro has an 18-year career in the credentialing industry. Most recently, she spent 8 years with ACT ‘s Credentialing and Career Services group and worked at Professional Examination Service prior to that.
Carla provides strategic consulting and services to support professional credentialing programs in achieving their vision and mission. She has worked with a range of nationally and internationally recognized programs across a variety of professions. Carla has expertise in group facilitation, practice analysis and role delineation, development of learning objectives for higher education and assessment-based certificates, item writing and assessment development, and standard setting.
Carla is an active contributor to the credentialing industry. She is a member of the I.C.E. Assessment-Based Certificate Accreditation Council, served as Co-Chair of the 2024-2025 update of the I.C.E. Standard 1100 for Assessment-based Certificate Programs, and was on the 2018 updates for I.C.E. Standard 1100 and the 2014 NCCA Standards. She was the Vice-Chair of the I.C.E. Micro-Credentialing Task Force and has had numerous committee appointments at I.C.E. and the Council on Licensure Enforcement and Regulation (CLEAR), where she is Chair of the Examination Resources & Advisory Committee.
Carla earned a BA in Psychology from Princeton University and an MA in Political Science from Emory University. She holds the ICE-CCP certification.